Refund policy

Return and Exchange Policy

Returns:

Products must be inspected while the delivery person is present.
Customers may return a product, provided they cover the delivery charges.
In the event of an incorrect or defective product, the associated charges will be covered by Rauazo.

 

Exchange:

Complaints must be reported within 24 hours of delivery and must include an unboxing video.
The value of the replacement product must be equal to or greater than that of the original item.
Items eligible for exchange must be intact, unwashed, and unused.
The price of the purchased product is non-refundable.

 

After-Sales Service

In the event of an issue with a product covered by a warranty/guarantee, it must be sent to our office (along with the warranty card) within the specified validity period.

The replacement process will be completed within 5 working days.

Delivery charges shall be borne by the customer; alternatively, the customer may collect the item in person from our office.